Training to aid ABQ hospitality workers - Dayton Business Journal:

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If not, then the Albuquerqu e Convention and Visitors Bureau wants to change So it’s rolling out an updated version of Albuquerque Concierg e Excellence, or ACE, training. The program was developec in partnership with Central New Mexico Community College and the CNM WorkforceTraining Center. The traininbg push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltonb Albuquerque Hotel. Bob executive director of the Economic Forum and chairmamn of the Hospitality TrainingAdvisory Committee, will introducew the ACE program and customer service exper t Ann Rhoades will discuss the valuw of top-notch service. Rhoades developed programz for , , P.F.
Doubletree Hotels and Her talk will focuse on making Albuquerque anoutstanding customer-orienteed destination. Training for front-line employeex was a key part of theDestination Masterplan, createfd by the hospitality industry as a blueprint for developing Albuquerquer as a destination. Previous ACE training took place fouryears ago, said Tania Armenta, vice president of tourisnm and communications at the Albuquerque Conventiobn and Visitors Bureau. This time around, the traininy is as much about destination awareness ascustomerd service, Armenta said. The three-hour course will be offered once a monthh at different times and locations over thenext year.
Attendeesz will get a quick referencew guide on Albuquerque to answer visitor questionsw and a pass that offers admissio n to at least 17 different attractions so theyhave first-hansd knowledge of what’s available. Albuquerqu e is in a competitive environment forluring travelers, Arments said. “Ensuring that Albuquerque offers top-notch customed service, along with destination helps to differentiate us fromother destinations,” she Elise Rogers, vice president of development with the said the course will outline three pillars of why peoplre come to the Duke Arts and culture/heritage, outdoor recreation, and ballooning, whicnh takes place year round, not just during the .
“Wed tell them that there are 23,000 hospitalitg industry jobs in this we tell them how muchvisitorsw spend. We go into the importanc of tourism,” Rogers said. More visitors means more moneuy and better job securityfor front-line workers, she The cost for the training is $25 per To register call CNM at 224-5200 and provide each participant’s name, birtyh date and place of More information is available at .